Help
Everything you need to know about shipping and payments.
Shipping and lead times
Each Maison Aurora line has its own pace, and we prefer it that way. Dispatch time varies with stock availability and order quantity:
- Hand embroidery: made to order, one by one. Embroidered pieces need production time before dispatch.
- Home Fragrance (candles): ready to ship, subject to stock.
- Boxes (embroidery kits): assembled by hand, subject to stock.
- Stationery: ready to ship, subject to stock.
- Snail Mail Club: one letter a month, by post, shipping included. The first two months are on us; after that the club becomes a monthly subscription.
- Scent Subscription: one candle a month at your address, billed monthly.
- Experiences and workshops: coming soon.
Once dispatched, every order follows the same rules:
- Delivery: we ship throughout Brazil. Transit time varies by region.
- Free shipping: on your first purchase and on orders over R$ 1,000.
- Tracking: you receive the tracking code by email.
- Packaging: every order leaves ready to be gifted (or self-gifted).
Pieces on request have lead times and shipping arranged directly with you. Just write to us at contato@maisonaurora.com.br.
Payment methods
- Pix: instant approval.
- Credit card: major brands, with instalment options.
- PayPal: including for the club and candle subscriptions.
For on-request orders and personalised pieces, we arrange payment directly with you.
Questions? Write to contato@maisonaurora.com.br. We answer calmly, but we always answer.